Returns & Exchanges
At ORO District, your satisfaction is our priority. We take pride in offering high-quality jewelry and want you to shop with complete confidence. If your purchase isn't exactly what you expected, our customer support team is here to make the return or exchange process as simple and convenient as possible.
Returns
We gladly accept returns of eligible items that are in their original, unworn condition, with all original packaging and accompanying materials.
To ensure a smooth return experience, please contact our customer support team before sending your item back. We'll guide you through the process and provide the necessary return instructions.
Exchanges
Looking for a different size, color, or style? We're happy to help!
Exchanges are available for eligible merchandise, subject to product availability. Whether you need a different chain length, bracelet size, or jewelry style, our team will assist you in finding the right fit.
To request an exchange, simply email admin@orodistrict.com with your order number and the item you would like to exchange.
Items Not Eligible for Returns or Exchanges
To maintain the quality and integrity of our jewelry, the following items are not eligible for returns or exchanges:
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Final sale items
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Gift cards
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Personalized, engraved, or custom-made jewelry
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Jewelry that has been worn, altered, or damaged after delivery
If you're unsure whether your purchase is eligible, our team will be happy to assist you.
How to Start a Return or Exchange
We've made the process easy:
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Contact Us: Email admin@orodistrict.com with your order number and a brief description of your return or exchange request.
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Receive Your Return Label: Once your request is approved, we'll provide a prepaid return shipping label along with instructions.
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Ship Your Item: Carefully package your jewelry, attach the provided shipping label, and send it back.
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Return Processing: Once your item arrives, our team will inspect it and process your approved refund or exchange.
ORO District provides prepaid return shipping labels for eligible returns and exchanges, making the process simple and convenient.
Please contact us before shipping any merchandise to ensure your return is properly authorized and processed.
Damaged, Defective, or Incorrect Items
Every order is carefully inspected before shipment. However, if something isn't right when your package arrives, we're here to make it right.
If you receive a damaged, defective, or incorrect item, please contact us at admin@orodistrict.com within 48 hours of delivery.
Include your order number and clear photos showing the issue so our team can review your request promptly.
We'll work with you to find an appropriate resolution as quickly as possible.
Refunds
Once your returned item has been received and inspected, we'll email you with an update regarding your refund.
Approved refunds are issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your financial institution or payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Late or Missing Refunds
If your refund hasn't appeared within the expected timeframe, we recommend checking with your bank or credit card provider, as processing times may vary.
If you still need assistance, please reach out to admin@orodistrict.com, and we'll gladly help you check the status.
We're Here to Help
Have questions about sizing, exchanges, returns, or your order? Our customer support team is always happy to assist.
Email: admin@orodistrict.com
You can also reach us through our Contact Us page.
Thank you for shopping with ORO District. We appreciate your trust and look forward to helping you find jewelry you'll love for years to come.